Refund policy

Refund Policy

NO RETURN – NO REFUND POLICY

At Kaliva, we provide high-quality crystals and related products with great care and dedication. All purchases made are final. By purchasing from us, you acknowledge and agree to the following terms:

No Returns or Refunds We do not accept returns or offer refunds for any crystal products once purchased. Due to the nature of our products and the customization involved in each order, we encourage customers to make sure of their selection before completing the purchase.

Disclaimer on Metaphysical Properties While crystals are believed to have various metaphysical properties, Kaliva makes no claims regarding specific results or outcomes. The effectiveness of crystals depends on numerous individual factors, and therefore, we do not guarantee any specific results. Purchases are made at the buyer's own discretion and risk.

Unboxing Video Requirement If any item appears damaged or missing upon delivery, an unboxing video must be sent to us immediately after receiving the package. Without a valid unboxing video, Kaliva will not be responsible for any claims of missing parts or damages. This policy ensures full transparency for both parties.

By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to the above terms. Your order is placed at your own risk, with the understanding that Kaliva will not be held accountable for any dissatisfaction or results.

Thank you for choosing Kaliva.